Tuesday, April 21, 2009
Prelims Question 3
A company has basically four (4) levels of organizational hierarchy and each level makes use of unique IT technology and software to address and/or support their works.
Answer then the following:
Answer then the following:
1. Identify and describe information systems (IS) used in each level.
Operational-level Systems
Support operational managers by keeping track of the elementary activities and transactions of the organisation. The principle purpose of systems at this level is to answer routine questions and track the flow of transactions through the organisation. Covers things such as sales, receipts, cash deposits, payroll, credit decisions, flow of materials.
Support operational managers by keeping track of the elementary activities and transactions of the organisation. The principle purpose of systems at this level is to answer routine questions and track the flow of transactions through the organisation. Covers things such as sales, receipts, cash deposits, payroll, credit decisions, flow of materials.
Knowledge-level Systems
Support knowledge and data workers in an organisation. The purpose of these systems is to help the organisation discover, organise and integrate new and existing knowledge in to the business, and to help control the flow of paperwork. These systems, specially in the form of collaboration tools, workstations, and office systems, are the fastest growing applications in business today.
Support knowledge and data workers in an organisation. The purpose of these systems is to help the organisation discover, organise and integrate new and existing knowledge in to the business, and to help control the flow of paperwork. These systems, specially in the form of collaboration tools, workstations, and office systems, are the fastest growing applications in business today.
Management-level Systems
Designed to serve the the monitoring, controlling, decision-making, and administrative activities of middle managers. These typically provide periodic reports rather than instant information on operations. Some of these systems support non-routine decision-making, focusing on less-structured decisions for which information requirements are not always clear. This will often require information from outside the organisation, as well as from normal operational-level data.
Designed to serve the the monitoring, controlling, decision-making, and administrative activities of middle managers. These typically provide periodic reports rather than instant information on operations. Some of these systems support non-routine decision-making, focusing on less-structured decisions for which information requirements are not always clear. This will often require information from outside the organisation, as well as from normal operational-level data.
Strategic-level Systems
Help senior management tackle and address strategic issues and long-term trends, both within the organisation and in the external environment. Principal concern is matching organisational capability to changes, and opportunities, occurring in the medium to long term (i.e. 5 - 10 years) in the external environment.
www.macs.hw.ac.uk/~trinder/DbInfSystem/typesOflS.ppt
2. How do these IS help the employees and managers achieve their objectives.
The Infomation System(IS) help the employees and managers achieve their objectives to facilitate their work and to learn about new hardware,software and methods to improve their performance.
3. Cite a local or national company that makes use of these IS and identify the benefits and drawbacks/lapses of these IS.
Fullname: Melbert Estorpe
Fullname: Melbert Estorpe
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