Finals Question #4
TOPIC: THE DECISION SUPPORT SYSTEMS (DSS)
1. Describe or define DSS
Decision Support Systems (DSS) are a specific class of computerized information systems that supports business and organizational decision-making activities. A properly-designed DSS is an interactive software-based system intended to help decision makers compile useful information from raw data, documents, personal knowledge, and/or business models to identify and solve problems and make decisions.
2. Distinguish DSS from MIS.
DSS is a problem solving tool used to address ad hoc and unexpected problems while the MIS is viewed as an IS infrastructure generates standard and exceptional reports and summaries
organized along functional areas developed by IS department
3. Illustrate (give examples) how DSS can improve company's competitive advantage and organizational performance.
DSS can be used to help a company better focus on a specific customer segment and hence gain an advantage in meeting that segment’s needs. MIS and DSS can help track customers and DSS can make it easier to serve a specialized customer group with special services. Some customers won’t pay a premium for targeted service or larger competitors also target specialized niches using their own DSS. A sustainable competitive advantage is achieved by developing existing resources and creating new resources and capabilities in response to changing market conditions.
]dssresources.com/faq/index.php?action=artikel&id=84 dssresources.com/faq/index.php?action=artikel&id=84
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